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When you choose Virgin Atlantic for your travel, you are investing in a different experience. With Mile-High Teas, welcome bubbles, big smiles, and Love Hearts, it's all about enjoying red when things are ‘grey.’ Flight 100 of Virgin Atlantic reduced 95 tones of CO2 and illustrated the advantages of sustainable aviation fuel for the environment. Since 1984, Virgin Atlantic has been leading the way to fresh ideas and focus on new ways of serving the flier in the best way possible. At Virgin Airlines, they believe that flying should be more than just getting from A to B. With their commitment to Exceptional service, Innovative amenities, and a touch of Virgin flair, they aim to make every journey memorable.
As a Flying Club member, you will gain points whenever you travel with Virgin Atlantic or one of our partners. Additionally, several options exist to earn money on the ground, ranging from weekly grocery shopping to hotel stays.
After you've accrued points, you can use them for anything you like. It is easy.
Earn points. Use points. Repeat. It's that simple.
Hi there, how are you? We can assist you if the information you're looking for isn't on our website. Select the option below to find out the best method to reach us.
For the services like:
Manage My Booking
Booking a Flight
Prepare to Fly
Special Assistance
Flight Disruption
Flying Club
Baggage Policy
Feedback and Complains
Ensure you are well-prepared for your travel by researching the procedures for checking in, putting your baggage in the car, going through security, and boarding the aircraft.
The easiest and fastest way to check in is online. It is open 24 hours before to takeoff and closes 70 minutes before takeoff.
In addition, when you check in online, you can:
Examine and swap seats.
Obtain a better seat.
Include your belongings and API (Advance Passenger Information).
Your boarding pass can be downloaded to your smartphone or printed.
With your boarding pass, navigating the airport is a breeze. You don’t need to print it; a digital boarding pass will be sent to you automatically after check-in. Explore your options here.
After Check-In
Virgin Atlantic app
My Booking
If you prefer a paper boarding pass or don’t have a mobile device, you can obtain one at the airport. Simply visit a self-service kiosk or the check-in desk. You can also print it at home.
Didn’t Receive a Boarding Pass?
If your travel documents (such as your passport or visa) have not been verified, you might get a check-in confirmation instead of a boarding pass. You’ll receive your boarding pass at the airport. Please visit the airport check-in desk to collect it.
Drop Your Checked Bag
With your boarding pass, navigating the airport is a breeze. You don’t need to print it; a digital boarding pass will be sent to you automatically after check-in. Explore your options here.
After Check-In
After checking in and storing your luggage, you will have to go through a security check to reach the departure point. If you need to bring gels or liquids through security with your hand baggage, you can prepare them in clear bags before leaving home, or they will be available before you reach security.
When you pass through security, you must remove your shoes, belts, and any metal objects. Laptops and tablets must also be removed and placed in a separate tray.
It begins to board sixty minutes before departure. For up-to-date information, consult the app or the airport screens.
Check your group number on your boarding card, remain seated, and wait to be called. If you can't see your group number, please refer to the pictures below. We will board the aircraft according to group numbers.
Clients that require additional time to settle in will still be allowed to board first, then groups 1, 2, and so on.
We’ve created a page with everything you need to know to keep things running smoothly between your connecting flights.
After passing security and traveling in the upper class, you can visit our award-winning clubhouse in LHR, or if you've just arrived, you can unwind in our Revivals Lounge. Visit our Clubhouse page to learn more about our Clubhouses at LHR and other airports.
If you’re arriving in the UK from outside the EU, there are restrictions on certain foods you can bring, even for personal use. These prohibited items include:
Meat
Meat products
Milk and dairy products
Potatoes
Some fresh foods, such as fruit, fish, eggs, and honey, may be allowed from specific countries. There are no food restrictions for arrivals from EU countries.
How to Declare Food at Customs
When arriving in the UK from outside the EU, you must choose the correct Customs Channel at the airport:
Green Channel: If you are not carrying any restricted items, such as meat, proceed through the Green Channel. This indicates that you have nothing to declare. Entering this channel with restricted items could result in a fine or imprisonment.
Red Channel: If you carry restricted food items, such as meat, use the Red Channel and inform a Customs official. Your items will be confiscated and destroyed, but you won’t face any penalties.
Unsure About Your Items?: If you’re unsure whether your food is restricted, go through the Red Channel and inform a Customs official. If your items are restricted, they will be confiscated, but you won’t incur any penalties.
Unless you travel in Economy Light, you can check in at least one 23-kg bag.
You should check your bags 3 hours or more before takeoff. Please be advised that the security check-in process can be delayed.
Hand luggage (maximum dimensions 23 x 36 x 56cm or 9 x 14 x 22 inches) includes all tickets and the standard items you would bring, such as your coat or purse.
It's wise to always include a few necessities in your hand luggage, such as prescription drugs, jewelry, basic apparel, and toiletries, in case something unforeseen occurs.
Just remember that liquids, creams, gels, pastes, aerosols, and sprays under 100 milliliters must be put into an 8 by 8-inch transparent bag that can be sealed completely and contain all the contents. More than 100 milliliters must remain in your checked luggage.
Note: If you have any other doubts about the baggage policy, contact the Customer Support Department.
First and foremost, when you book directly with us through our Customer Service Center, website, or airport ticket offices, we guarantee to provide you with the best deal on the market for the time, date, and quality of service you want to travel in. They might occasionally provide various fares. Our customer service representatives will assist you in finding the lowest publicized fare that meets your criteria and will let you know about any additional rates that could be available.
Recall that the cheapest fares offer less flexibility. For instance, reservations for the cheapest fares must be made well in advance. They have a minimum stay requirement, are non-refundable, and cannot be changed later for a different date or flight.
They are dedicated to serving the requirements of each and every one of our clients with disabilities. Over the past twenty years, millions of clients have benefited from the careful guidance and support of our devoted Special Assistance coordinators, enabling them to travel freely and comfortably.
Virgin Airlines fully abides by our responsibilities under Part 382 of the US Air Carrier Access Act 1986, which prohibits discrimination based on disability in air travel for US citizens, and under European Regulation EC1107/2006, which pertains to the rights of disabled people and people with limited mobility when traveling by air.
Please notify the airlines as soon as possible (or at least 72 hours before your departure) if you require any particular assistance during your Virgin Atlantic vacation, whether it be at the airport, onboard, or elsewhere. To request wheelchair help and more, go to My Booking. Alternatively, contact us using our special assistance website.
If you're abroad, use Relay UK to contact your area's Virgin Atlantic Reservations Office.
For Relay Services in the United States, please dial 711.
The airlines look forward to providing you with satisfying and happy services. However, occasionally, things do not go as planned. If you find the airline has fallen short of your expectations or that there is any way we might have improved our service, do let us know.
Normally, after receiving your complaint, we will reply within 28 days, but we promise to reply within 60 days. They will call you to address your issues; if that is not possible, we will write or email you at your request.
For information on how to provide us with your feedback, click the link.
Although flight cancellations are uncommon, the airlines will make every effort to minimize the difficulty caused by promptly providing information about them on the website under the flight status. Furthermore, if you provide with your cellphone number or email address when making your reservation or through My Booking, we will alert you via text or email whenever it is feasible.
The airlines fully abide by the provisions of European Union Regulation (EC) No 261/2004, which establishes uniform guidelines for compensation and support to passengers in the case of denied boarding, flight cancellations, and protracted delays if you are already at the airport when a flight is canceled.
If a passenger with a 'through ticket' purchases a Virgin Atlantic trip that is delayed or canceled and misses their onward connecting flight, they will be rebooked on the next available aircraft, subject to availability in the same ticket class, without incurring any penalties. Meals and overnight lodging will be supplied as needed and appropriate until the next flight leaves.
Sometimes, after you've made your booking, we may need to significantly alter your flight's scheduled departure and/or arrival times due to operational needs or unexpected circumstances. In such a case, the airlines will contact travelers who made direct reservations with the airlines at the mobile number and/or email address they provided.
Passengers who booked through a travel agent or tour operator will be notified surely through the designed reservations system.
Providing you with a smooth travel experience from the moment you make your reservation until you land and pick up your belongings is one of our goals. To do this, Virgin Airlines makes every effort to give you as much information as the airline can regarding the rules and regulations that could have an impact on your trip, such as:
a).The airlines recognize that mistakes sometimes happen when making reservations, so if you make a reservation on our website and discover that you spelled someone's name incorrectly, we'll correct it at no cost to you (though you won't be able to transfer the ticket to someone else entirely).
b). Date changes are free of charge and can be done within 24 hours of the reservation being made. (Any fare difference will be collected or refunded; you cannot transfer a ticket to someone else.) Date adjustments are contingent upon availability in the same fare class.
c) Similarly, if the system during the booking process causes you to book and pay for a duplicate flight, the airline will reimburse you for the duplicate flight in full and at no additional cost as long as you notify us within 24 hours of the booking and send them a copy of your credit or debit card statement. The only way to make these changes is to call our Customer Service Center.
d) It is necessary that the name on your passport, ticket, and reservation match exactly for security reasons. You will not be allowed to board the flight if they are not. This applies to all passengers, so it's a good idea to have your passports with you when you make your reservation—whether it be directly with the airlines through our website Customer Service Center or a travel agency. In his passport, the person you've known all your life as John might actually be named Jack. Jane could also be spelled Jayne.
Your booking and ticket should include only your first and last names; middle names are not required. This policy also applies to maiden or marriage names. We no longer accept marriage certificates or decree absolutes for name discrepancies alongside a passport.
If you need to correct a name to match the passport spelling, you can do so up to 2 hours before your flight's departure. Please note that ticket transfers to another person are not permitted.
If you booked through your travel agent, contact them for name changes. If you booked through our website or by phone, please contact our Customer Service Centre. A fee of £30 applies for each name amendment.
When you book a flight directly with VS, the Customer Service Center can provide you with the following advice upon request:
1 . The anticipated time of your flight's departure and arrival
2. The terminal and airport of arrival and departure.
3. The latest hours at which you can make a flight reservation
4. If known at the time of the inquiry, the number of aircraft changes or stops made while en route
5. The flight number and the name of the operating carrier
6. Your allowance for cabin baggage in addition to your complimentary 'checked in' baggage allowance, plus any additional or excess baggage fees
7. If known at the time of the inquiry, the kind of aircraft scheduled to travel on the route, its seating arrangement, and the availability of restrooms
8. If known at the time of the inquiry, the kind of aircraft scheduled to travel on the route, its seating arrangement, and the availability of restrooms
9. Where are the Flying Club rules for our frequent flyer program?
10. Any terms and conditions associated with the fare you will pay, such as its refundable
If you have any difficulty booking the flight or with Virgin Airlines' cancellation policies, contact Virgin Airlines' Customer Service Department.
Like most airlines, we occasionally overbook flights to accommodate the greatest number of passengers. Passengers with booked reservations and flexible tickets frequently cancel or fail to show up. We employ past data to accept a limited quantity of extra reservations to mitigate this issue and guarantee that well-liked flights don't depart with unfilled seats.
Occasionally, though, every confirmed passenger will check in for the flight. In these cases, the airlines fully abide by Regulation EC 261/2004 and US Department of Transport 14 CFR Part 250 for flights leaving US airports. Virgin Airlines does this by first asking passengers if they would be willing to give up their seats. Then, we offer the affected passengers compensation, a seat on the next available flight, meals, and accommodations if needed. To learn more about our overbooking policy, see the link.
Unexpected circumstances rarely result in a protracted onboard delay before takeoff or landing. If safety and security constraints permit, our cabin crew will provide snack refreshments, restroom facilities, and access to basic medical assistance for significant onboard delays. Although these events are typically beyond our control, the airlines will take all reasonable steps to ensure that passengers are informed of the most recent information available.
Please refer to our Contingency Plan for Extended Tarmac Delays for additional details for flights leaving from US airports exclusively.
Virgin Airlines' main concern is creating a sustainable travel experience, which calls for cooperation and transformation across the sector. Although we know this won't be easy, Virgin Airlines is committed to succeeding. If we all want to make a meaningful difference in our world, we must modify how we do things.
Because of this, Virgin Airlines changed its fleet to be younger, leaner, and more fuel-efficient. They're setting the example because we know it's possible to transition to 100% sustainable aviation fuel. They’re reinventing the operations to personalize the onboard experience and make it more sustainable. In order to advance, we need to question everything and welcome novel concepts and viewpoints.
Now is the moment to take action ‘against climate change.’ Virgin Atlantic has unveiled a series of audacious interim targets to achieve net zero carbon emissions by 2050.
Aviation decarbonization is a very difficult task. In addition to increasing operating efficiency, the airlines have already invested in newer, more effective aircraft. The next stage is to use more environmentally friendly aviation fuels. To achieve net zero emissions after this point, any additional emissions must be offset by carbon removals. Future fleet and fuel initiatives will mostly depend on developing new technologies, which they do not anticipate being widely accessible anytime soon. However, virgin Airlines is dedicated to using every resource at our disposal to help achieve the goal of net zero by 2050.
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