Lufthansa Airlines Cancellation Policy

Certain times, a passenger may have to cancel their booked flight for various reasons. Now, in this situation, the main concern of the passengers is the price of the ticket they have paid. Whether they will receive the money back or the airline will forfeit the complete amount of the ticket price. The airline has designed a cancellation policy to deal with any such situation. If the policy states that the ticket is refundable, the passenger will get the complete money back in their account. Otherwise, they may charge certain fees or penalties before getting a refund. When booking a flight, the refund ability of the ticket is usually mentioned under the fare conditions. Passengers should carefully review these conditions to understand the cancellation and refund terms. Website: Log into your booking on the Lufthansa website to check the fare conditions.

What is Lufthansa Airlines' Refund Policy?

Lufthansa Airlines has clearly stated in the cancelation policies the terms and conditions of getting a refund. Therefore, if you are applying to cancel your booked flight, you must first read the Lufthansa cancellation policy and then cancel it accordingly. Knowing the policies in advance will increase your chances of getting a refund. If you are not eligible for a refund, you may save your time by not applying for any refund after canceling the flight. Read the policies mentioned below:

1. 24-Hour Cancelation Rule

Lufthansa provides a 24-hour risk-free window for every passenger to make changes or cancel their ticket for free. If they cancel within 24 hours of the booking, the airline will not charge any fee to the passengers.
To enjoy the 24-hour benefit, ensure that the date of departure is seven days after the date of booking.
The passenger who cancels their ticket after 24 hours of the booking will have to pay a cancelation charge to the airline.

2. Special Condition

If a flight is delayed by more than three hours, the passenger can cancel their flight ticket and seek a full refund.
As per Lufthansa Airlines cancellation policy, if the airline cancels the ticket due to a technical error or overbooking, it must repay the full ticket price to the passengers.
If a passenger is unfit medically for air travel, they are free to cancel their ticket; the airline will not impose any penalty on such passengers.
In case of the death of a passenger or an immediate family member, the passenger can cancel their ticket for free.

Note: In case of death or medical emergency, the passenger must attach their required documents, such as a medical report or death certificate, to be eligible for a full refund.

3. General Cancelation Policies of Lufthansa

Passengers with a refundable ticket can cancel their ticket at any time and get a complete refund.
Passengers who have booked their tickets through a third party may have to contact the travel agent for any queries related to cancellation or refund.
The refund will be initiated to the original source of payment.
The passenger must apply for a ticket cancellation at least three hours before the flight is scheduled to depart.
If any passenger fails to reach the airport to board the flight, he/she will not remain for a refund. Such passengers will be charged under the no-show policy, and the complete price of the ticket will be forfeited.
The ticket must be unused. Partial or fully used tickets are not entitled to a refund.

How do I Apply for a Flight Cancellation?

The passenger who does not want to continue their travel with the airline can cancel their flight before departure. There are several ways to do that. Here are a few discussed below:

1. Online Cancelation

The passengers can cancel their flight without seeking help from the agent. Just move to Lufthansa's official website and follow the steps below:

Move to the ‘manage my booking’ option.
Enter the last name of the passenger along with the PNR number.
Tap on continue to retrieve the booking.
Access the menu tab and select the ‘Flight Cancelation’ option.
A cancelation form will appear on the screen.
Fill out the form with your name, age, gender, and contact number.
Continue with the form by mentioning your flight details.
Now, explain your reason for canceling the flight in the comment box.
Attach related files (if you have any).
Submit the form.

You will get a confirmation email with a link. This link will take you to the refund form. Apply for a refund through the link.

2. Phone Call

If a passenger is not comfortable with the online procedure for Lufthansa ticket cancellation, they can call their agent. However, the airline's cancellation policy states that they will be charged a fee if they cancel their ticket via phone. Dial the number and follow the procedure below:

Pay attention to the IVR and press the suggested key that leads to the cancelation department of Lufthansa Airlines.
Now, wait for a person from the associated department to join you in the line.
Share the booking itineraries with the agent and ask them to cancel the ticket.
The agent will inform you about the charges and refund and cancel the ticket.

Note: After their ticket has been canceled, passengers can continue on the phone to apply for a refund through the agent.

3. In Person Cancelation

Passengers already at the airport can reach the Lufthansa help desk and talk to an agent to cancel their existing ticket. The agent will follow your directions and cancel the ticket in minutes. You will then get a confirmation email. You can apply for a refund.

Conclusion

When you know the policies and procedures for canceling a Lufthansa flight, it makes the task easy. Go through the information provided above and learn whether you will remain eligible for a refund after canceling a Lufthansa ticket. For more updated information, you can reach out to Lufthansa's customer support. They will assist in the best possible way with your queries.

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