Do Austrian Airlines Refund If You Cancel?

Yes, Austrian Airlines offers two types of tickets to their passengers: refundable and non-refundable tickets. Non-refundable tickets are cheaper but chargeable for flight cancellations. Refundable tickets are generally expensive, but they provide security against flight cancellation. In other words, these tickets are fully refundable. The airline will not charge the passenger any amount and will refund the full price of the ticket.

Can I Get a Refund on a Non-Refundable Ticket?

Generally, non-refundable tickets are chargeable. The airline deducts the cancelation charges from the ticket price, but as per the Austrian airlines cancellation policy, under some conditions, even a non-refundable ticket is not chargeable. Here are some cases where even a non-refundable ticket is not chargeable:

1. 24-hour rule

When a passenger cancels their ticket within 24 hours of booking, and the ticket was booked seven days before the flight departure, it is completely refundable. The airline will not impose any penalty or fee on passengers who cancel their tickets within 24 hours of booking.

2. When the airline canceled the flight

Sometimes, airlines have to cancel a flight due to bad weather, a technical error, or overbooking. Whatever the reason for canceling the flight, the airline must repay the full price of the ticket to the passenger, irrespective of the ticket type.

3. Delayed flight

The airline cannot be delayed by more than three hours from the scheduled time; if it does so, the passenger has the right to cancel their ticket for free or to rebook their flight at no extra cost.

4. Medical Emergency

When a passenger has to cancel the flight due to a medical emergency, the airline does not impose any charge or fee to such passengers. However, while canceling the flight, the passenger must attach the medical reports to be eligible for a refund.

These are some of the conditions under which a passenger is eligible for a full refund even if they have a non-refundable ticket.

What is Austrian Airlines' cancellation policy?

While canceling a flight, the main concern of the passenger is when, how, and how much refund they will receive. Austrian Airlines has clearly stated everything in the Austrian cancellation policy. Thus, you must read the airline's cancelation policy before you cancel the flight. Here is the cancelation policy of the airline:

The ticket must be completely unused. If the ticket is fully or even partially used, it does not qualify for a refund.
Only a refundable ticket will be eligible for a refund.
Non-refundable tickets will get only the government taxes and charges.
The passenger who has booked their ticket through a third party will have to connect with their travel agent to cancel their ticket or to make an inquiry regarding refund or cancelation.
The refund can take up to seven business days to reflect in your account if paid via debit or credit card.
Those who made the payment using any mode other than a card may have to wait up to 20 to 25 working days.
In a medical emergency or death of the passenger or an immediate member of the family, the airline does not charge any fee from the passenger for canceling the ticket but they must present the required documents such as medical reports or death certificate.

What is Austrian Airlines' no-show policy?

Every passenger who withdraws their booking with Austrian Airlines must inform the airline in advance. As per the airlines cancellation policy, they must be informed at least three hours before the flight or prior to the check-in procedure. After this, the airline will not accept the cancellation request. If a passenger does not cancel the flight ticket and does not reach the airport to board the flight, their complete ticket price will be forfeited. Such passengers will not be able to get a refund. However, if there is a medical emergency, you can talk to the agent, and you may get a refund.

How do I cancel an Austrian flight?

If you do not cancel your flight, the airline may not even consider you for a refund because then you will be charged under the no-show policy. So, follow the procedure below to cancel your flight:

Visit the official website of AustriannAirlines.
Navigate to the ‘Manage my Booking’ option.
Enter the passenger’s family name and booking reference code.
Tap on continue to retrieve your booking.
Now, you can access the menu tab.
Find the ‘Cancel my Flight’ option.
An online form will appear on the screen.
Complete the form with name, contact number, age, etc.
Enter the flight details, such as flight number and PNR number.
Explain your reason for canceling a flight in the comment box.
Attach the related files.
Submit the form.

Once you have submitted the form, you will receive a confirmation email from the airline with a link to apply for a refund. Tap on the link to open a refund form. Fill out the required details in the suggested box and submit the form. The airline will now review your request and proceed with the formalities. After this, the refund will be initiated to your source payment.

Conclusion

At certain times, plans change, and one may have to cancel their booked flight. Austrian offers its passengers the option to cancel their flight and get a refund after paying the standard charges for flight cancellation. However, these charges can be avoided under specific circumstances. Read the information provided above and learn more about Austrian flight cancelation.

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