Ethiopian Airlines Cancellation Policy

Yes, when passengers cancel their flight with Ethiopian Airlines, they are liable to pay a fee to the airline. The airline will automatically deduct the applied charges and refund the remaining amount to the passengers. However, under some circumstances, the passenger does not have to pay any charges or penalties to the passengers. To facilitate the passengers, the airline has clearly mentioned it in the airline’s policies. So, before you cancel your booking, ensure to read the cancelation policy of the airline. Ethiopian Airlines recognizes that circumstances can change, and passengers may need to cancel their flights. The airline's cancellation policy allows passengers to cancel their reservations up to 24 hours before the scheduled departure time without incurring any penalty.

What is Ethiopian Airlines Cancelation Policy?

Refund is the main concern of the passengers while canceling a flight. Since you are looking to withdraw your booking with Ethiopian Airlines, you must go through the Ethiopian Airlines cancellation policy before you call off your trip. Here are the cancelation policies of the airline that will provide you with more clarity:

24-Hour Rule

The airline's 24-hour rule states that any passenger who cancels their flight within 24 hours of booking and there were seven or more days left in the departure when the flight was booked is free to cancel their ticket and get a full refund. However, if they cancel after the 24-hour risk-free window, a penalty will be imposed on flight cancellation.

Flight Delayed

If a flight is delayed by more than three hours from its scheduled time, passengers have the right to cancel their booking and apply for a full refund. This policy brings peace of mind as passengers can also rebook, or the airline may transfer them to the next available flight. This ensures that your schedule will not be affected by flight delays.

When Airlines Cancels the Flight

When the airline has canceled your flight for any reason, be it a technical error with the flight, bad weather, or overbooking. The airline must repay the full price of the ticket to the passengers.

Medical Conditions

If the passenger is medically unfit for the travel. Such passengers can cancel the flight for free. The airline will not charge any fee. However, the passenger must present their medical reports to the airline in order to be eligible for a refund.

No-Show policy

As per the airline’s policy, it is the duty of the passenger to inform the airline regarding flight cancelation if they do not reach the airport to board the flight without canceling the flight. They will be charged under the no-show policy, where the complete amount of the ticket will be forfeited.

General Policies of Ethiopian Airlines Flight Cancellation

Only refundable tickets are eligible for a refund. Non-refundable may only be liable to receive government charges and taxes.
The ticket must be completely unused when canceled. If it is even partially used, it will not be eligible for a refund.
According to Ethiopian cancellation policy, cancellations are not chargeable if the passenger or an immediate family member dies.
After the flight is canceled, the refund will be initiated to the original source of payment.
The refund can take seven days to be reflected in your account if paid using a debit or credit card.
Those of you who have paid using any mode of transaction other than a card may have to wait up to 25 days for a refund if you cancel a flight.
The passenger who booked their ticket through a third party must consult with their travel partner to cancel the flight or to resolve any queries related to flight cancellation.

How do I Cancel my Flight with Ethiopian Airlines?

The passenger must cancel their booked ticket before the flight departs, or they will not remain liable for receiving a refund. There are multiple methods through which a passenger can apply to cancel their flight ticket. Here are some possible ways to cancel an Ethiopian Airlines

Online Cancelation: Passengers can cancel their flight online. To cancel an Ethiopian flight, move to the official web page and follow the procedure below:

Navigate to the option of ‘Manage my Booking.’
Type the last name of the passenger along with the booking reference number.
Enter the continue and get the details of your ticket.
Now, move to the menu tab and select the ‘Flight Cancelation’ option.
You will get an online form.
Fill out the form with your name, number, age, flight number, etc.
Scroll to the bottom and get to the comment box to explain your reasons for canceling the flight.
Attach the related files and submit the form.

Now, wait for a while; you will get a confirmation email of your canceled flight. The email will have a link. Tap on the link to apply for a refund.

Phone call: Not every passenger is comfortable with the online procedure. Therefore, those of you who need assistance in canceling a flight can talk to an agent of Ethiopian Airlines. However, according to the airline cancellation policy, seeking assistance over the phone to cancel the flight is subject to a service charge. Here is how you can cancel the flight:

Dial the Ethiopian Airlines phone number available on their official website.
Next, pay attention to the IVR and press the key that leads to the cancelation department of the airline.
Wait until a person joins you on the call.
Share the booking details with the agent and direct them to cancel your flight.

The agent will cancel your booking and send you a confirmation email. You can continue with the agent on the call to apply for a refund.

Conclusion

Understanding the policies and procedures for canceling an Ethiopian flight will make it easier for passengers to navigate the process. Take the time to review the information above to learn about the cancellation policies and the ways to cancel an Ethiopian flight. If you need more information, don't hesitate to reach out to the airline's agent.

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